GETTING STARTED

• WHAT IS A COMPANY TYPE?

  We ask you to define a company type during sign up so we can customize the features to best suit your needs. You can choose from 4 company types:

  • Online Advertiser (Store) - your company owns only one online store.
  • Multiple Online Advertiser (Stores) - your company owns more then one online store.
  • Affiliate Program Management - your company manages affiliate programs for one or more online stores.
  • Affiliate Network

  Once selected, the company type cannot be changed.

• Find your store

  Depending on the company type you selected you will be able to associate your company with one or multiple online stores.

  It may happen that we do not have any reports for your online store yet. Please contact us if you would like us to check your data.

  Online Advertiser (Store)

  If you selected an online advertiser (store) as your company type to find a store and request an access you have to search for a store URL.

  If there is no company associated with the URL you searched for a "Register a new company for this store" button will appear. Type in your company information and your are almost there - our administrators have to review your request and grant you an access. Further instructions will be sent to the email address your provided us with.

  Multiple Online Advertiser (Store)

  If your company owns more then one online store then before requesting an access to a specific store you have to have a registered company. Please first try to find it in our system, by searching for a company name or company URL. If the company doesn't already exist in our system you will have to register it by filling out the displayed form.

  After your account is verified you can register a new store. To do so, search for a store from a list of stores we have reports for and select the store by clicking on the “Register” button. Our administrators have to review your request and grant you an access. Further instructions will be sent to the email address you provided us with.

  Multiple Online Advertiser can request access for more than store. Just click on the “Register a new store” link from the user menu, and select a store you want to request access to.

  Affiliate Program Manager

  If your company manages a multiple online stores then before requesting an access to a specific store you have to have a registered company. Please first try to find it in our system, by searching for a company name or company URL. If the company doesn’t already exist in our system you will have to register it by filling out the displayed form.

  After your account is verified you can register a new store. To do so, search for a store from a list of stores we have reports for and select the store by clicking on the “Register” button. Our administrators have to review your request and grant you an access. Further instructions will be sent to the email address you provided us with.

  Affiliate Program Manager can request access for more than one store. Just click on the “Register a new store” link from the user menu, and select a store you want to request access to.

  Affiliate Network

  If your company is an affiliate network then before accessing reports for your data you have to have a registered network. Please select one of the offered networks. If your network is already registered then you need to request access from the account manager. If the network is not yet registered you will be asked to fill out the displayed form to create an account for a network.

  After your account is verified you will automatically get access to reports for your data.

• What if someone already created an account for my store/company?

  It may happen that a company or an online store already has an account associated with it. In that case, we will display a company type, company name and status and several options for you to proceed.

  If you know who the account manager is, for example the company was registered by a co-worker of yours, you only have to click on the “Request access” button. The request will be sent to the account manager who has to approve it.

  If you believe an unauthorized person has access to your online store(s) reports please report it to us by clicking on the “Claim” button. Our administrators will look into your claims, resolve the ownership issue and notify you.

Your account - You are in, now what?

• Members

  All approved, rejected and unresolved access requests are listed on your “Members” page.

  Users with approved request each have a role assigned which controls the functionality available to them. There are 3 possible roles:

  • Operator - can only review reports
  • Data analyst - can view reports and modify the data
  • Company manager - can view reports, modify data and manage users

  To approve access to a new user or to change the role of an existing user select one of the options listed in the “Role” drop-down menu.

  To remove the granted access to your company data select “Rejected” option from the “Role” drop-down menu.

Dashboard

• Metrics and Statistics

  Once you’ve been granted an access to an online store’s reports a dashboard with all store metrics and statistics is available for viewing. Not only that, but you can choose between viewing reports in list or table mode.

  The dashboard contains four sections that can help you analyze the data and determine your priorities.

  General stats tab shows the top level metrics for the online store/affiliate network:

  • Total records - Total number of processed records from your web site.
  • Total matched records - Records from your website that were matched with records from other sources (web sites).
  • Brand count - Number of brands found in you records
  • Affiliate network count - Number of affiliate networks that the records are coming from.

  Stats per check section shows all the checks performed on your data and the counts for each field and for total records. We will also show you the number of suggestions that we have found for a field value.

  • Price field is missing currency – retail price and sale price must contain a currency.
  • Price field is missing value – retail price and sale price fields cannot be empty.
  • HTML tag – reports if any of the fields contain HTML tag.
  • Price zero – retail price and sale price cannot be 0.
  • Field has price value – reports if the price is found in model number and SKU fields.
  • Value has bad format – reports if the UPC has a bad format.
  • Field is UPC – reports if the value same as the UPC is found in other fields.
  • Invalid URL – reports if the product URL is invalid.
  • Bad field - checks whether the field is one of known bad field values.
  • Too many values – reports if a value from one field in one record appears in multiple other records as well.
  • Length limits - reports if the product name, model number and SKU fields have too short values.
  • Missing field – reports if the field is empty.
  • Invalid extension – checks the validity of the product image.

  If you want to see all the records that have a particular issue found you can either click on the counters shown as a link or you can apply filters in the records list.

  The checks we perform belong to 4 categories which can be seen in the Stats per check category section.

  • Missing field – applied to all fields in all records, check if the field is empty.
  • Field in field – check if the value of one field can be found in another field in the same record.
  • Format checks – applied to all fields, checks the format of the values.
  • Correctness – checks are the values correct by comparing them to values for the same field in records for the same product coming from different sources.

  Match histogram tab displays a graph with matches distribution, i.e. shown is how many records times were records matched.

• Records

  Filters

  • Issues found - choose whether you want to see all records, only records with issues found or only records without any issues found.
  • Has suggestions - if your product record was matched with records for the same product from other stores we may be able to generate suggested values to fix the issues detected. Please bear in mind, that if matched it may happen that other records do not have values that we can suggest to you as correct.
  • Has matches - choose whether you want to see all records, only records that were matched with records for the same product from other stores, or only records that were not matched.
  • Issues - filter out records based on the issues found.
  • Field - the content of this menu depends on the criteria selected in the "Issues" menu. Only the fields that the particular issue may be found in are displayed.

  You can remove these filters at any time and revert to the default view where all records are shown.

  Customize records view

  Click on the column visibility button to see the list of all columns displayed and unselect the ones you do not want shown in your current session anymore. You can always reset the columns and revert to the default view.

  How can you resolve reported issues?

  We generate suggestions for you by matching your product records with other records for the same product from different stores. All discrepancies are reported to you and the values we found in matched records are suggested to you. You can either choose one from the offered list, or manually edit the value.

  We can generate suggestions only for the fields that contain values in records that were matched to yours.

  You can always choose not to get notified anymore of the issues found in specific field in specific record, if you do not agree with us that the reported field has an issue. We strongly advise you to use this option carefully.